Privacy Policy
1. Information We Collect
Personal Information
- Names and titles
- Contact details (email, phone number)
- Postal address
- Date of birth
- Identity document details
- Payment information
- Special requests or preferences
Booking Information
- Check-in/check-out dates
- Room preferences
- Number of guests
- Special requirements
- Travel purpose
Technical Information
- IP address
- Browser type
- Device information
- Cookies
- Website usage data
2. How We Use Your Information
Booking and Stay
- Process reservations
- Provide accommodation services
- Handle special requests
- Process payments
- Send booking confirmations
Communication
- Send booking updates
- Respond to inquiries
- Provide customer service
- Share important notifications
- Send newsletters (with consent)
Business Operations
- Improve our services
- Maintain security
- Comply with legal obligations
- Analyze usage patterns
- Prevent fraud
3. Information Sharing
We Share With
- Payment processors
- Booking partners
- Legal authorities (when required)
- Service providers
We Never Share
- Personal data with marketers
- Information with unauthorized parties
- Sensitive details unnecessarily
4. Data Security
- Secure storage systems
- Encrypted transactions
- Limited staff access
- Regular security updates
- Data breach protocols
5. Your Rights
You Have the Right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Withdraw consent
- Object to processing
- Data portability
6. Data Retention
- Booking data: 7 years
- Financial records: 7 years
- Marketing preferences: Until withdrawn
- Security footage: 30 days
7. Cookie Policy
We use cookies for:
- Essential operations
- Performance monitoring
- User experience
- Analytics
8. Children’s Privacy
- No intentional collection of children’s data
- Parental consent required for under 16
- Immediate deletion if discovered
9. International Data Transfer
- Data stored in Sri Lanka
- Standard security measures
- Compliance with local laws
10. Contact Information
For privacy concerns:
- Email: Info@goldengateceylon.com
- Phone: 0777799920
- Address: No. 134, Shanthi Mawatha, Wijayapura, Anuradhapura
11. Policy Updates
- Regular policy reviews
- Update notifications
- Latest version on website
Last Updated: October 2024